Due to our deteriorating results in Florida, we are reducing all commissions to zero percent, effective Sept. 7, 2010. We appreciate your continued understanding and support. That e-mail, sent Sept. 3 from Explorer Insurance Co. to its 400-plus Florida authorized agents, put the brakes on the company’s auto insurance business in the Sunshine State.
Headquartered in Santa Clarita, Calif., Explorer has been writing private passenger auto insurance in California since 1992 and in Florida since 2000. The company also has a claims processing office in Lake Mary, which will remain open “for the time being, to service accounts,” said Assistant Vice President of Marketing Aleci Harvey. It had been paying 15 percent commission on new business and 12 percent on renewal. Ms. Harvey cited auto fraud as the primary driver for her company’s withdrawal. “We have been hit pretty hard by the fraud issues that are rampant in the state,” she said.
Agent Reaction Ed Langston of Langston Insurance Services in Casselberry, one of the agents who received the notification, said, “I have been in this business 30 years and have never seen this happen. Is this a new trend for insurance companies?” Although Explorer policies represent only a small portion of his business, Mr. Langston said he will have a problem moving them to other companies because they are “grossly underpriced.” Mr. Langston further offered that Explorer’s underwriting guidelines allowed it to take business other companies might not. Ms. Harvey, though, countered, “I am not sure that would be an accurate statement. We competed against companies with similar underwriting guidelines like Infinity, Unitrin, Progressive. ‘Mild non-standard’ would be the market base we went after.”
As to moving the business to other providers, Ms. Harvey said, “We are understanding of the fact it is a challenge for agents in the atmosphere that they have to work under.” Jeffrey W. Grady, president/CEO of the Florida Association of Insurance Agents, said that when his association learned of the withdrawal plans it contacted the company “to no avail. The fact is, their contract with agents permits such adverse developments with no advanced notice, except that it be transmitted in writing. We would advise agents to avoid such onerous contracts by requiring some notification period before amending the contract in such a material way.” He added, “As you know, the company has notified OIR that it is withdrawing from Florida and will begin non-renewing policies in January. Additionally, they are not writing any new business, so the agents are getting shortchanged on commission income for policies they would renew between now and January. In essence, it’s the company’s unprofessional way to non-renew policies without complying with the state’s notification requirements.
You can be assured the regulator knows these facts and we will likely challenge the fact that if policies renew during this time, the company is collecting a rate that is improperly filed, assuming they withhold the agents’ commission. “Bottom line is, agents should move the business now,” Mr. Grady advised. Explorer is a member company of ICW Group. Based in San Diego, privately held ICW Group represents a group of multiline property and casualty insurance carriers providing workers' compensation, earthquake and personal/business auto insurance.
Its member companies consist of Explorer, Insurance Company of the West, and Independence Casualty and Surety. In mid-August, ICW Group announced that, “in anticipation of ongoing broad-scale economic challenges and continued soft market conditions in the property and casualty insurance segment,” it was reducing its workforce 13 percent.